To help us assist you as quickly as possible, please include the following details in your message:

- Your full name

- Your order number

- Your tracking number (if available)

Providing this information allows our team to locate your order and respond more efficiently.

Common questions

You may find the answer to your question below without needing to contact us:

How can I track my shipment?

You can track your order using your tracking number at 17track.net. Please note that tracking information may take 2–3 days to update, as shipping companies do not always update the status until the package has passed customs.

What are your shipping times?

Shipping typically takes 7–21 business days.

How do I request a return or exchange?

Items are non-refundable and cannot be exchanged.

What should I do if I received a damaged or incorrect item?

If your item arrives damaged or incorrect, we will resend it free of charge.